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Therapeutic Supports

Maple Youth Services

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Introduction to Therapeutic Supports

Therapeutically intervening in Crisis (TIC) is an evidence-based approach that has been shown to be effective in promoting safety and development in children and youth who are in crisis situations. This model provides child and youth care staff with the skills and knowledge necessary to prevent, de-escalate, and effectively manage crises while reducing the potential for injury to both children and staff. TIC helps children and youth in crisis learn how to handle stressful situations in constructive ways, which can have a significant impact on their ability to develop positive coping skills and manage their emotions.


By providing a supportive and therapeutic environment, TIC can help children and youth feel safe and empowered to work through their challenges and build resiliency. The skills and techniques learned in TIC training can also benefit child and youth care staff, who may feel more confident and equipped to handle crises and provide the best possible support to those in their care.

What is Therapeutically intervening in Crisis


Therapeutically intervening in Crisis (TIC) is an evidence-based crisis prevention and intervention model designed to help child and youth care workers support children and youth who are experiencing crisis situations. The training enables youth workers to handle crises in a way that promotes the safety and well-being of children while also helping them to learn constructive ways to handle difficult situations. TIC focuses on de-escalation techniques, physical interventions only as a last resort, and the use of therapeutic relationships to build trust and rapport with the children in their care.

Benefits of Therapeutically intervening in Crisis

One of the most significant benefits of the TIC system is that it teaches youth workers how to recognize the early warning signs of a crisis and how to intervene before the situation becomes unmanageable. This helps to prevent crises from occurring, which can significantly reduce the stress and trauma experienced by children in care. By learning how to recognize and respond to potential crises, youth workers can create a safe and stable environment for children, which promotes their emotional and psychological wellbeing.

Another benefit of the TIC system is that it teaches youth workers how to de-escalate potential crises. When children in care are in crisis, they may experience intense emotions, such as anger, fear, or sadness. Youth workers who have been trained in TIC know how to respond in a way that helps to de-escalate the situation, reducing the likelihood of physical or emotional harm to the child or others.

The TIC approach also teaches youth workers how to effectively manage acute crises. Even with the best prevention strategies, crises can still occur. When this happens, it is crucial that youth workers know how to respond in a way that promotes the safety and well-being of everyone involved. The TIC approach provides youth workers with the tools and techniques they need to manage crises effectively, minimising the risk of injury or harm.

In addition to these benefits, the TIC system also provides youth workers with the skills and knowledge they need to help children learn constructive ways to handle stressful situations. By providing children with coping strategies and emotional regulation techniques, youth workers can help them develop the resilience and self-regulation skills they need to cope with stress and adversity.

Finally, the TIC system helps to create a learning circle within the organisation. Youth workers who are trained in TIC are better equipped to share their knowledge and skills with others, creating a culture of continuous learning and improvement. By working together to implement the TIC technqiues, organisations can create a safe and supportive environment for children in care, promoting their emotional and psychological wellbeing and setting them on a path toward success.

Therapeutic Care is a Maple Standard.

To ensure that Therapeutically intervening in Crisis is implemented in a manner that meets the developmental needs of children and promotes safety for both children and staff, Maple Youth Services ensures all it’s Youth Workers become certified in TIC.

By facilitating TIC as a required qualification for our Youth Workforce, Maple upholds greater than expected industry standards. By engaging in this qualification process, all of our Management Staff and Youth Workers are able to:

  • Preventing crises from occurring
  • De-escalating potential crises
  • Effectively managing acute crises
  • Reducing potential and actual injury to children and staff
  • Learning constructive ways to handle stressful situations

By applying the principles of learning through TIC certification, Maple is creating safe and nurturing environments for children that promote growth, development and self-regulation.

How does Maple Youth Services deliver TIC?

Required Qualification of Staff

All Maple Youth Services Management and Workforce Staff are trained and qualified in TIC.

Provision of ongoing Training & Upskilling

All Maple Youth Services Staff are required to engage in continuous training for TIC.

Thereapeutic Support is a Standard

Maple enforces successful qualification in TIC for all of our staff, meaning TIC is our standard, not a specialty.

Contact our team to find out how we can help you

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The Maple Commitment

Here at Maple Youth Services, we are committed to keeping our community safe. Providing Support is the backbone of our purpose, we listen and act in real time, and we empower our community through our vision of equal opportunities. It is our focus on looking forward and building sustainable futures for each-and-every one of our individuals, that sets us apart from the rest.

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